Our client is recruiting for an Officer: Employee Relations to be responsible for facilitating and coordinating Employee Relations services, ensuring compliance with applicable legislative frameworks, policies, and resolutions within the entity.
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s Degree/ Advanced Diploma in Human Resources Management or Labour Relations related qualification.
- Relevant 3 years’ experience in a Human Resource environment.
KEY PERFORMANCE AREAS
Provide Effective Employee Relations Services Across the Organisation
- Administer and investigate grievances.
- Participate in the facilitation, initiation and investigation of misconduct cases.
- Ensure compliance with applicable legislative framework, policies, resolutions, plans and strategies relating to employee relations.
Document Control
- Maintain ER records of daily activities.
- Maintaining an effective filing system.
- Ensure that the filing system is always up-to-date and functional.
- Ensure the retrieval of information at all times as requested in the office.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto computer system and file appropriately.
Reporting
- Reporting in respect of grievances, disciplinary cases, CCMA and Labour Relations disputes for management consideration.
- Consolidate misconduct and industrial action reports for management consideration.
- Facilitate the reporting on employment equity processes.
- Monitor statistical records in respect of grievances, disciplinary and disputes handled within the department. (Statistical breakdown is normally required at the end of the year.
Stakeholder Management
- Form part of the team that provides employee relations-related advice to employees
- Promote sound labour relations awareness within the organisation through training and management directives.
- Liaise with business stakeholders to obtain and share data and information required.
- Maintain healthy relationships with all stakeholders.
- Follow up and resolving all queries, following up and making recommendations on which corrective actions are appropriate.
- Coordinate and facilitate responses requested from the department both internally and externally.
- Follow up and feedback to all employees, branches and third parties to keep them updated on a status of the query.
- Respond to queries within the predefined turnaround times.